Platform Health & App Health
Enterprise accounts can access their Platform Health dashboard in the Control Center. From there, they can view each platform tenant's App Health, to see storage usage, logs, and users.
What is Platform Health?
Platform Health is a Licensee/Enterprise-specific feature; it gives an overview of all their accounts/tenancies and how much capacity they're using. It serves as a way to monitor usage and limits as set out in the Scaling Guidelines.
How to access Platform Health
Login to your Enterprise platform account using your credentials.
Control Centre. Select the menu icon, then select Control Centre.
Platform Health. From the left side menu, select Platform Health.
What is App Health?
App Health shows a breakdown of account usage vs limits, based on the subscription tier.
How to access App Health
Login to the platform using your credentials.
Select an app in Analytics. From the menu, open Analytics and select an App.
App Health. From the left side menu, select App Health. From here you can open: Usage, Engagement, and Quality.
Account Health FAQ
How to interpret App Health metrics
Usage shows the app storage, logs, and unique users.
Storage
All content that is uploaded into an account (whether published or unpublished) takes up storage space.
Uploads
Items uploaded to Cloudfile and assigned to content items, pathways, and streams.
Items
Number of content items, pathways, and streams created.
Logs
Logs are counted as any database records that that the account/app is using. This includes everything from content created and user interactions, i.e. how much usage is being made of the database.
Unique Users
Number of unique app users using email addresses as the unique identifier.
Engagement tracks user interactions, completions and passes.
Engagement
The total number of users that items have been made available to.
Completions
Completions based on the total number of users that have started versus completed.
Passes
Completions based on the total number of users who have completed content requiring a pass mark.
Quality gauges the sentiment of the content based on user ratings and reviews.
Negative
Shows the percentage of total content ratings and reviews that are negative.
Average
Shows the percentage of total content ratings and reviews that are average.
Positive
Shows the percentage of total content ratings and reviews that are positive.
Can I filter App Health metrics?
Yes. From App Health, select the filter icon (top right) and choose one or more available filters. Your chosen filters will be displayed in the top bar. How to select filters in App Health
How to select filters in App Health
Open App Health and select the Filter icon (top right).
Pick one or more filters. You can choose filters from User Attributes and/or Location Attributes.
Apply. Select the "Apply" option to apply all selected filters. Select "Clear Filters" to clear chosen filters and start again.
The top bar will display your chosen filters for ease of reference.
How often is App Health updated or refreshed?
App Health data is cached and updated hourly. This means that if you have applied specific filters, your values will be cached for one hour, thereby also reducing processing time.
What is the capacity per account type?
The maximum capacity is based on the Scaling Guidelines. This allows you to monitor tenancy usage closely, and make informed decisions regarding scaling.
Tenancies that exceed capacity limits will still be able to accumulate more usage; however, this will serve as an indicator for usage monitoring.
Do Streams contribute to storage?
Yes, podcast and YouTube episodes are downloaded to the server so that they are served from the platform domain. This avoids whitelisting all domains in the app, which could pose a security risk.
What should I do if an account is reaching limits?
Upgrade the tenancy account tier as per the Subscription Tiers;
Clean up and delete content;
Enable the auto deletion feature on your platform to delete inactive user accounts;
Upgrade your Enterprise account tier.
If an account is approaching or exceeding limits, it may be time to consider migrating to a dedicated environment, or to limit usage within your designated subscription tiers.
Some accounts are slow - what should I do?
For tenancies experiencing latency issues or outages due to significant overcapacity, the recommended solution is to transition to a dedicated environment. This change will ensure that customer requirements are met, and that the platform operates smoothly. Pricing & Subscription Policy
Account Management Option
In addition to subscription tiers, you can designate a tenancy account as either "Tenancy" or "Tenancy Plus." This classification will be reflected in Platform Health limits and will also be utilised in account health features.
To update an account's Tenancy Type:
Go to Account Management.
Select "Update" on the account you wish to modify.
Change the Tenancy Type.
Save your changes.
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