Moderating

When a chat post or forum post is created, the user that created the post is assigned to the owner role. If any of your team members view a post, they are automatically added with the moderator role. Only moderators and owners have additional options to manage comments made by end-users.

Moderating options are only available from the backend of the platform.

Managing Flagged Comments

When comments are made by users, anyone can flag a comment as inappropriate, spam, or offensive. When this occurs the comment is marked as flagged and under review. Additionally, moderators will receive an email notification to review the comment.

As a moderator, you can log into the backend and review the comment. You can choose the unflag the comment or remove the comment.

Manage Users

When a post or chat is created it will either be publicly available or targeting specific groups. If targeting groups, then the users of those groups will be added when creating or saving. For public posts/chats, users will "join" and be added to the user list.

User lists facilitate the moderating feature of controlling users on a given post/chat, i.e. the option to ban users. Banning users will block further comments and access to the post, whereas removing a user will just delete the record (rest). If you want to block a user we recommend banning instead of removing.

Lock / Unlock Chat & Comments

Locking chat or comments will prevent further comments or messages from being posted. You can lock/unlock at any time.