> For the complete documentation index, see [llms.txt](https://everyday-digital.gitbook.io/resolve-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://everyday-digital.gitbook.io/resolve-docs/resolve-support-channel.md).

# Resolve: Support Channel

## Overview

**Use the platform's built-in tool to submit a support ticket, or to create a conversation channel to collaborate with your team.** Use Resolve if you are unable to solve an issue, suspect there may be a bug, or have a question about the platform that is not available in the documentation.

## How to use Resolve

1. **From the toolbar menu (top right), select the Resolve icon** ![](/files/iaH40lQTRhCRHFXXmRNz)**.**
2. **Select the options menu on the left to update your profile.** Add your profile picture and choose a screen name that will be used for @mentions in discussions.
3. **Select the + icon to start a Conversation or create a Ticket.**
4. **Conversations** **are for you and your team to communicate.** Set your topic and description and then select Create.
5. **Submit a ticket to seek help from your support team.** Set a short topic and describe the issue you are having, then select Create. 

## Add Channel Members to a Ticket or Conversation

If you have created a ticket or conversation in Resolve you can invite team members to follow the Channel thread. 

### How to invite and add users to a Conversation or Ticket

1. Select the user icon at the top of the page ![](/files/4xKmcVOTzcTD2wgTd404).
2.  Type your message into the text space at the bottom of the screen.
3. Attach files, @ mention other users, or add emojis.

## Channel Notifications

**If you have been invited to a Channel on Resolve (Ticket or Conversation), then you will be notified when new comments are added.** 

### How to switch Resolve Channel notifications on/off

Select the on/off bell icon at the top off the screen. If set to off, you will only be notified via email when you are specifically mentioned. 

## How to close a Resolve Channel

To close a Ticket or Conversation, use the /Close command, or use the toggle icon at the top of the screen.

## Resolve Channel Commands

You can use these basic commands in Resolve:

* **/Close** *Optional Comment*\
  Closes the channel and notifies all users.
* **/Open** *Optional Comment*\
  Re-Opens the channel and notifies all users.
* **/Escalate** *Your Comment*\
  Escalates the channel to your Support Team.
* **/Priority** *High, Medium or Low Optional Comment*\
  Escalates the channel to your Support Team.
* **/Assign** *@Person(s) Your Comment*\
  Assign people from your team with optional comment.
* **/Invite** *@Person(s) Your Comment*\
  Invite people from your team with optional comment.
* **/Remove** (or /Kick) *@Person(s) Your Comment*\
  Remove people from the channel with optional comment.
* **/Ban** *@Person(s) Your Comment*\
  Ban people from this channel with optional comment. For public channels only.
* **/Message** (or /msg, /dm) *@Person(s) Your Comment*\
  Privately message a user or users on this channel.