# Pathway Notifications

## **When are Pathway notifications sent?**

**Pathway notifications are sent as email notifications and/or push notifications on a** [**pathway**](https://everyday-digital.gitbook.io/pathways-docs/create-a-pathway#what-is-a-pathway)**.** Refer to the tables below to understand when different pathway notifications are sent.

### Pathway content update notifications&#x20;

Pathway content update notifications are sent to users when there is **new or updated content** on a pathway.

<table><thead><tr><th>Notification</th><th width="310.91015625">Description</th><th>Notification type / conditions</th></tr></thead><tbody><tr><td><strong>Pathway Published</strong></td><td>Sent when a pathway is published. </td><td>Email notification</td></tr><tr><td><strong>Pathway Updated</strong></td><td>Sent when a pathway is updated (by adding a new activity/making a change) and re-published. </td><td>Email notification to users who have started the pathway and/or enrolled for a pathway.</td></tr><tr><td><strong>Content Published</strong></td><td>Sent when any new content (Story, Article) is published. </td><td>Email notification</td></tr><tr><td><strong>Content Updated</strong></td><td>Sent when any content (Story, Article) is updated. receive the email notification sent to the user. </td><td>Email notification to users who have started the <a href="https://app.gitbook.com/s/uVFZPn6NWEBzyt3Pl8h6/authoring/content-types/learning-story">learning story</a>.</td></tr><tr><td><strong>Stream Published</strong></td><td>Sent when a new Stream is published.</td><td>Email notification</td></tr><tr><td><strong>New Episode Added</strong></td><td>Sent when a new Episode is released to a Stream that has been subscribed to.</td><td>Email notification</td></tr></tbody></table>

### Booking notifications

Booking notifications are sent to users if they register to attend an event on a pathway.

<table><thead><tr><th>Notification</th><th width="310.91015625">Description</th><th>Notification type / conditions</th></tr></thead><tbody><tr><td><strong>Event Attendance Confirmation</strong></td><td>Sent when a user registers for an event.</td><td>Email notification</td></tr><tr><td><strong>Event Reminder</strong></td><td>Sent either on the app or via email when the event is about to start.</td><td>Email notification &#x26; Push notification (if enabled)</td></tr><tr><td><strong>Event Change</strong></td><td>Sent when a change has been made to the event details.</td><td>Email notification</td></tr><tr><td><strong>Event Check-in</strong></td><td>A push notification is sent to the app and the user successfully checks in to an event. </td><td>Push notification to check-in; Email notification confirming check-in time</td></tr><tr><td><strong>Event Cancellation</strong></td><td>Sent when an event that a user has registered for is cancelled.</td><td>Email notification </td></tr></tbody></table>

### Award notifications

Award notifications are sent to users when they earn a badge, [reward](https://everyday-digital.gitbook.io/pathways-docs/rewards#what-are-rewards), or [certificate](https://everyday-digital.gitbook.io/pathways-docs/certificates#how-are-certificates-earned) on a pathway.

<table><thead><tr><th>Notification</th><th width="310.91015625">Description</th><th>Notification type / conditions</th></tr></thead><tbody><tr><td><strong>Certificate</strong></td><td>Sent when a certificate is earned on a pathway.</td><td>Email notification</td></tr><tr><td><strong>Badge</strong></td><td>Sent when a badge is earned on a pathway.</td><td>Email notification </td></tr><tr><td><strong>Reward earned</strong></td><td>Sent when a reward is earned on a pathway.</td><td>Email notification</td></tr><tr><td><strong>Reward about to expire</strong></td><td>Sent when an earned reward is about to expire.</td><td>Email notification</td></tr><tr><td><strong>Reward expired</strong></td><td>Sent when an earned reward has expired.</td><td>Email notification </td></tr></tbody></table>

### Pathway date notifications

Pathway date notifications are sent throughout a pathway as **time-sensitive activities** occur.

<table><thead><tr><th>Notification</th><th width="310.91015625">Description</th><th>Notification type / conditions</th></tr></thead><tbody><tr><td><strong>Enrolled on Pathway</strong></td><td>Sent when a user enrolls for a pathway that requires enrollment / has enrollment dates.</td><td>Email notification</td></tr><tr><td><strong>Pathway Started</strong></td><td>Sent when a pathway is first started.</td><td>Email notification </td></tr><tr><td><strong>Pathway Nearly Ending</strong></td><td>Sent when a pathway (with a start and end date) is ending in 7 days from today.</td><td>Email notification</td></tr><tr><td><strong>Pathway Ends Tomorrow</strong></td><td>Sent when a pathway (with a start and end date) is ending 1 day from today.</td><td>Email notification</td></tr><tr><td><strong>Pathway Ended</strong></td><td>Sent when a pathway has ended.</td><td>Email notification </td></tr><tr><td><strong>Pathway Changed</strong></td><td>Sent when a pathway has been updated.</td><td></td></tr></tbody></table>

{% hint style="info" %}
If [targeting](https://app.gitbook.com/s/vknpT9qhRsM39J6AMXRn/publishing-options/targeting) groups, only users in those [groups](https://app.gitbook.com/o/-LkZMh7HTpHtgrDm7Uox/s/8KmjGGrMuLKdozy30EEJ/) are notified. Notifications can be disabled when [publishing](https://app.gitbook.com/o/-LkZMh7HTpHtgrDm7Uox/s/vknpT9qhRsM39J6AMXRn/).
{% endhint %}

## **How are Pathway Notifications sent?**

Notifications are sent as push notifications and/or email notifications.

## Pathway Notification Options

Admins can be notified when bookings are confirmed, when confirmation activities are uploaded, and when rewards have been awarded.

**Enrolments**\
Notifies selected admins when a user enrols on a Pathway.

**Bookings**\
Notifies selected admins when a user registers their attendance to an event or classroom activity.

**Uploads**\
Notifies selected admins when users submit uploads to a Pathway activity.

**Rewards**\
Notifies selected admins when the user unlocks a reward on a Pathway.

**How to use**

1. Open the Pathway [Editor](https://everyday-digital.gitbook.io/pathways-docs/pathway-editor) on a selected Pathway.
2. Navigate to Notifications.
3. Select which of the admins must be notified for Bookings, Uploads, and Rewards.

## Pathway Nudge Notifications

**Apply a time limit to activity rows.** The activities will need to be completed within the specified time, and users will be reminded of the deadline by app push & email notifications.

### Quick Steps: How to Add a Nudge Notification

1. Open a Pathway.
2. Open the Pathway Editor and select the bell icon to Add Nudge Notification.
3. Adjust the Nudge Settings as needed.
4. Publish the Pathway.

### Nudge Settings

**Time Limit**\
Set the number of days users are given to complete activities in a row.&#x20;

**Restart Action**\
Choose which activities will need to be restarted if a user does not complete them in time:

* **All Row Activities**&#x20;
* **All Level Activities**&#x20;
* **All Pathway Activities**&#x20;

{% hint style="info" %}
Logs, progress, and results will be cleared and reset according to the Restart Action.
{% endhint %}
