# Email Troubleshooting

**The platform sends email notifications to your email address for various reasons, e.g. password reset. If you are not receiving an email, please complete the email troubleshooting.**

### **Was the email address entered correctly?** 

Check if the email address has been spelled correctly, then double check. 

### **Is the email delayed or is the email not arriving?** 

If you are not receiving an expected email, complete the following troubleshooting:

1. **Email spelling.** Ensure that the email address is correct and not misspelled. 
2. **Service providers.** Check if there is an issue with your Internet Service Provider (ISP) or email provider.
3. **Connectivity.** Test your internet connection.
4. **Inbox full.** Check if your email inbox is full.
5. **Junk mail.** Check if the email has ended up in your email Spam or Junk folder.
6. **Is the email (or domain) being blocked?** In a secure network, firewalls and similar security measures may be in place. This could mean that you are unable to receive emails from unknown domains or unknown senders, i.e. from the app. Ask your network administrator to [whitelist the app domain(s)](/learning-app-docs/guide/help-and-support.md#whitelisting-the-platform). 

{% hint style="info" %}
If you do not receive an expected email **within 24 hours** and you have done all the troubleshooting, you can try using a **different email address**. Alternatively, [contact your app support](/learning-app-docs/guide/help-and-support.md).
{% endhint %}


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