# Safety & Privacy At Hachi, we’re dedicated to protecting the privacy of all our users, especially our younger ones. ### **No Tracking Here!** When you use the Hachi app, we don’t track any of your personal information. The only bits of data we keep are your device ID and subscription ID. This ensures you can access our app and services without revealing who you are. Simply put, when you’re using Hachi, you're totally incognito! We’ve built our app this way because we believe fun shouldn’t come with a side of data tracking. Unlike a lot of other apps out there that are filled with ads and track your information, we know that an awesome experience can exist without invading your privacy! ### **When Do We Know Who You Are?** The only time we gather personal information is if you reach out to us through our website. If you run into a billing or app issue, we might ask for your device ID to help sort it out. But no worries! Once we finish looking into it, we wipe your data from our records right away. And don’t forget—any investigations happen outside of our app, so we never store personal details on our online services. ### **Want to Learn More?** We invite you to dive into our [Privacy Policy](https://hachi.bot/privacy/)! It's packed with details about our dedication to protecting the privacy of our app subscribers and anyone who reaches out to us through our website. This way, you can be fully informed about what we do and how we keep your information safe. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://everyday-digital.gitbook.io/hachi/user-guide/safety-and-privacy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.