FAQ

Here are some of the most common questions we get asked. If you can't find the answer you're looking for, please get in touch with us.

Do you store any personal information?

Nope! We don’t store, track, or share any personal information. Your privacy is super important to us!

Can I use it for free?

Absolutely! You can enjoy a trial period to explore all the features. After that, just choose a subscription plan to keep the fun going with Hachi!

Why is there a subscription fee?

The subscription fee helps us with things like keeping the app running smoothly, covering AI token costs, providing awesome support, and adding exciting new features. Plus, it keeps Hachi ad-free and free from any tracking.

How is my subscription activated?

Getting started is easy! Just download the app from the App Store or Google Play, choose your subscription plan, and you're all set—no registration needed!

Which AI Model do you use?

We use a variety of kid-friendly AI models that come with built-in safety features, ensuring a secure and enjoyable experience for everyone.

Who made Hachi?

Hachi is brought to you by Everyday Digital (Pty) Ltd., a tech company based in South Africa. We’re excited to offer a range of SaaS (Software-as-a-Service) platforms and have a presence in Europe, Africa, Australia, and the USA!

Why should I choose Hachi?

There are tons of AI tools out there, but Hachi is specially designed for kids with a strong focus on safety and privacy. We don’t store or track personal information, so you can use Hachi with peace of mind!

How is Hachi secured

We prioritize your security, which is why we use enterprise-grade environments from ISO 27001-compliant data centers around the globe to ensure speedy and secure access.

Where can I get support and help?

Need assistance? You can find our support details right in the app or on our website. We’re here to help!

Is Hachi available in my country?

Currently, Hachi is available in South Africa, the United Kingdom, the USA, Ireland, Australia, and New Zealand. We’re working to expand to more countries with multiple languages soon. Check the App Store or Google Play to see if it’s available in your area!