> For the complete documentation index, see [llms.txt](https://everyday-digital.gitbook.io/groups-cohort-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://everyday-digital.gitbook.io/groups-cohort-docs/users/supporting-end-users.md).

# Supporting End Users

**Users can access help via the app.** The app comes with a Help & Support link in the Accounts section of their app. This is how users can get in touch with your support team if they need help.

**Help docs.** Users can also find the answers to many questions in the App Help Docs:

{% content-ref url="/spaces/peslwaFKE1IFFVtJvP6i" %}
[App Help](https://everyday-digital.gitbook.io/learning-app-docs/)
{% endcontent-ref %}

**Provide your support channel details.** When your platform account is created, you can provide a support email address or a support URL.&#x20;

If you provide a support contact name & email address, then the user will have access to these details when selecting Help & Support.

If you provide a support URL, the user will be directed to that page when selecting Help & Support, e.g. this could go to a contact form.


---

# Agent Instructions
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