# Moderating

**When a chat post or forum post is created, the user that created the post is assigned to the owner role.** If any of your team members view a post, they are automatically added with the moderator role. Only moderators and owners have additional options to manage comments made by end-users.

{% hint style="info" %}
Moderating options are only available from the backend of the platform.
{% endhint %}

### Managing Flagged Comments

**When comments are made by users, anyone can flag a comment as inappropriate, spam, or offensive.** When this occurs the comment is marked as flagged and under review. Additionally, moderators will receive an email notification to review the comment.

**As a moderator, you can log into the backend and review the comment.** You can choose the unflag the comment or remove the comment.

### **Manage Users**

**When a post or chat is created it will either be publicly available or** [**targeting**](https://app.gitbook.com/s/vknpT9qhRsM39J6AMXRn/publishing-options/targeting) **specific** [**groups**](https://app.gitbook.com/o/-LkZMh7HTpHtgrDm7Uox/s/8KmjGGrMuLKdozy30EEJ/)**.** If targeting groups, then the users of those groups will be added when creating or saving. For public posts/chats, users will "join" and be added to the user list.

**User lists facilitate the moderating feature of controlling users on a given post/chat, i.e.**  **the option to ban users.** Banning users will block further comments and access to the post, whereas removing a user will just delete the record (rest). If you want to block a user we recommend banning instead of removing.

### Lock / Unlock Chat & Comments

**Locking chat or comments will prevent further comments or messages from being posted.** You can lock/unlock at any time.
